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What kind of computer parts does Elite Laptop Parts sell?Elite Laptop Parts specializes in selling a wide range of computer components, including but not limited to, laptop batteries, screens, keyboards, motherboards, fans, cameras, mousepad, adaptors and more. We also offer accessories and peripherals for various devices.
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Are the parts sold by Elite Laptop Parts original or aftermarket?Elite Laptop Parts offers a mix of original and aftermarket parts, depending on availability and customer preference. We ensure that all parts meet our high-quality standards and are compatible with the devices they are intended for.
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Do you ship internationally?Yes, Elite Laptop Parts ships worldwide. We strive to provide affordable and reliable shipping options to our customers wherever they may be located. You may check and confirm with our friendly agent on the shipping eligibility of your region before placing any order.
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What is the shipment lead time?The shipment lead time is 7-14 business days
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What is your exchange policy for computer parts?We do not allow for exchange unless the part is provided DOA (Dead on Arrival), the stock provided is wrong, or there is damage caused by the delivery partner. If any of these situations occur, please contact us upon receiving the product and we will work with you to exchange the part.
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Does Elite Laptop Parts offer warranties on its products?Yes, warranty period is valid for 90 days starting from the first unit delivered date. The warranties will be calculated starting from the day customer receives the products. Cosmetic Defects: Report within 5 days upon receipt. Once installed, warranty is not valid. Functional Defects/DOA: Report within 90 days upon receipt. The replacement unit will be warranted for the remainer of the first unit’s warranty period.
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What are the steps for the exchange of products?Document the Issue: Take photos or videos of the part clearly showing our label and the damage or fault. Send these to our agent for investigation. Pack the Item: Once the defect is confirmed and verified, please pack the item securely in its original packaging. Include a copy of the invoice and attach our label to the package. Send the Item: Send the package to the address provided by our customer service team at Elite Laptop Parts' cost. Investigation and Eligibility: Upon receiving the item, we will investigate and determine if it is eligible for exchange. If eligible, we will arrange for the replacement part to be sent to you as soon as possible. If not eligible, we will return the part to you at your own cost. If a replacement part is not available, Elite Laptop Parts may provide FOC repair of the defective unit or refund in full to customers.
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What is not covered under the warranty?Our warranty does not cover: Physical damage caused by accidents or misuse, such as scratches, dents, cracks, liquid damage, and normal wear and tear. Removal of the supplier warranty label from the unit. Cosmetic defects for parts that have already been installed in a machine * Customer will need to bear the risk of damage if the unit is not returned in its original packaging.
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What should I do if I receive a computer part that is damaged or not working?If you receive a computer part that is damaged or not working, please contact us as soon as possible. We will work with you to exchange the part and ensure that you receive a working product.
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Can I return a computer part if I change my mind or it's not compatible with my device?No, we do not allow for returns if you change your mind or the part is not compatible with your device. We recommend checking the compatibility of the part before purchasing.
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What should I do if I receive the wrong computer part or the wrong quantity?If you receive the wrong computer part or the wrong quantity, please contact us as soon as possible. We will work with you to correct the issue and ensure that you receive the correct part.
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Can I order a computer part if it's out of stock?If a computer part is out of stock, you can contact our agent to request for the stock availability in the coming date and we will notify you when it becomes available. We constantly update our inventory to ensure we have the latest parts available.
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Can I request a specific computer part that's not listed on your website?Yes, you can contact us through our website or by phone to request a specific computer part. We will do our best to source the part for you.
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